• Each piece is made to order, crafted exclusively to your specifications. Therefore, we do not accept order cancellations, returns, or refunds.
• If an item is damaged due to manufacturing defects or shipping, please contact us within 7 days of receipt. We will assist you with the process.
• Natural gemstones may display natural textures, color banding, inclusions, and color variations — these are inherent characteristics, not defects.
• Each piece is handcrafted, so there may be slight variations in size, texture, and details.
• A 30-day warranty is provided, starting from the date of receipt.
• Repair services are still available beyond the warranty period. A repair fee will be assessed based on the item's condition.
• Each natural opal is unique, and it is impossible to find an exact replacement. If a gemstone is cracked, broken, or lost due to external force, we are unable to provide replacement or restoration services for the same opal.
• Opal rings are custom-designed and made according to the size and proportion of each gemstone. We cannot provide resizing services after completion, so please be sure to confirm your ring size before ordering.

• It is recommended to remove jewelry before bathing, soaking in hot springs, swimming, exercising, or doing housework.
• Avoid contact with perfumes, alcohol, cosmetics, detergents, and other chemical substances.
• After wearing, you can gently wipe the jewelry with a soft polishing cloth to maintain its luster.
• When not wearing, it is recommended to store jewelry separately in a jewelry box or ziplock bag to avoid scratching from friction with other jewelry.
• It is normal for K gold jewelry to develop slight scratches or changes in luster after daily wear; it can be regularly sent back for maintenance.

• As opal is a natural gemstone, avoid impact, dropping, and heavy pressure.
• Avoid hot springs, bathing, swimming, and prolonged immersion in water.
• Avoid prolonged exposure to sunlight, high temperatures, or extreme temperature changes to reduce the risk of damage to the gemstone.
• When cleaning, use a soft, dry cloth to wipe gently. Do not use an ultrasonic cleaner or steam cleaner.
• When not wearing, it is recommended to store it in a jewelry box to prevent collision and friction with other jewelry.
• Opal contains natural water, so avoid prolonged storage in extremely dry or high-temperature environments.